Hello!! and welcome one and all to Lemony fresh cleaning. My name is Kayli. I am the owner and operator of Lemony fresh cleaning services. We are open MONDAY-FRIDAY 8 AM to 430 PM. SATURDAY/SUNDAY, CLOSED.

*PRICING in order to give a proper quote, consults are required for all new appointments. This will allow us to meet with you before an appointment is set and we can discuss the concerns of your home. Prices vary upon location. IF YOUR APPOINTMENT GOES OVER OR YOU REQUEST ADDITIONAL TIME, YOU WILL BE NOTIFIED OF THE CHANGES MADE TO YOUR APPOINTMENT AND ARE REQUIRED TO PAY THE DIFFERENCE. We do charge per man hour. This does mean with pricing, you are charged per person. For example, if i send one person for two hours that is two man hours. If i send two people for one hour, it is still two man hours, just cut in half because they they are sharing the work. You are getting the same amount of work, if not more, in that time frame. This allows our staff to hold each other accountable and ensure things aren't missed as well. If you have any questions, please reach out.

*NOTE: We do our best to ensure that we are giving you the most accurate quote. However, it may vary differ per home. If we are noticing that we cannot finish or are rushing through your home, we will inform you that we do need more time. You will be required to pay the difference. However, if you have a certain budget we do understand. But understand that we will get to WHAT WE CAN in the time that your budget allows us. We only charge you for the time that it takes for us to do the work. Please understand that we deserve to be paid for that work.

COMMUNICATION: We send out reminder appointments 1 week in advance, 3 day reminder and the night before. For all new clients, we will reconfirm all information discussed during the consultation to confirm that everything is still planned for the correct amount of time. If any additional changes are made, this may change the price. If you need something changed, reach out as soon as possible. We are happy to accommodate your request the best we can.

Along with communication. If there is something your not happy with, PLEASE REACH OUT. We do what we can to ensure you are happy with your cleanings. If you are wanting things changed or you notice certain things, we are more then happy to fix things. However, if you don't say something I won't know there is a problem. We thrive from feedback and can only learn and get better when we know what we can change/ fix. This allows us to provide proper feedback for ourselves and staff so we can make those changes.

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PLEASE NOTE ****If there is an issue with your appointment I offer a same day/24 hour reclean option. If you are not wanting to have a reclean you will get 10% of your next appointment. This must be done within 24 hours of your appointment. After 24 hours you will be required to pay again. We cannot verify what was missed and what wasn't after the 24 hour mark. Pictures must be provided to verify. We do have supervisors that check the work to verify things were completed the way we require. However, we are human and mistakes do happen. *****

Please understand we are human and mistakes do happen. If you do not tell us a problem and it comes to a point you want to cancel, we will not discount appointments because there was opportunities for us to correct our mistakes but we did not know they were happening. We do our part to leave feedback forms, check off sheets, and also reconfirm that we have all the correct information on your home. We will also reach out to see how your appointment went. If we are not told even with that effort, we cannot help and can/will drop you from the schedule.

*TAXES: Taxes are calculated and will be included in every service provided with the exception of consultations and free cleanings. This is a Labor tax. We do go off taxes for the State of Utah and a 1.5% processing fee for Venmo or cards. You are still required to pay tax with a check or Cash. Processing fees will not be included.

*SCHEDULE I will do my best to accommodate yours and your families schedules to the best of my ability. first appointments are 8 am and last appointment is between 12 and 1. Consultation can be done at this time after 4 pm. If you do ask to be weekly/biweekly/monthly I will not make that next initial appointment till after we have had our first appointment and then after that you will be reoccurring.

*PRODUCTS: We only use pet friendly and family friendly products in your home. Pine sol floor cleaner, Ajax and Lysol toilet bowl cleaner. Method multipurpose cleaner, dawn dish soap, and vacuum cleaner. We also provide new towels and mop heads in each home to ensure each house is sanitized. We provide our own scrubbers and sponges as well. If there is something you prefer us to use in your home rather then our products, we are more then happy to use your items over ours.

*TEAM: For the safety and security of our employees, they are paired up. This allows our employees to be able to check each others work and hold one another accountable

**COVID: IF YOU ARE EXPERIENCING COVID SYMPTOMS YOUR APPOINTMENT MUST BE RESCHEDULED. As far as vaccinations go for staff, we do not require our staff to get the covid vaccine. This is not our choice to make. Just like we do not require clients to be vaccinated, we don't require our staff. Their health status does not need to be disclosed. It is between them and their Doctor and is against their privacy to provide that information (HIPPA). If you do prefer for our team to wear a mask in your home, please disclose this information during your consultation.

**ILLNESS: IF you and your family is ill, we require you to notify us as soon as possible. We may be able to still come to your appointment. It is up to the discretion of our employees. If you are home, we can still come or you can isolate to another part of the house we are not cleaning. I can speak to the staff and ask them to wear masks. If you do notify us same day of illness, you will be charged half the appointment unless we still come. That spot can no longer be filled. However, if we have cancel or reschedule due to illness, you will receive 10% off your cleaning for the inconvenience.

**PAYMENTS: Payments MUST be made within 24 hours of service. We do require cards to be on file. If accommodations have been made then you can follow what was privately discussed. I will send a reminder but if in 24 hours you have not paid, any and all appointments will be canceled and you will not be put back on the schedule. If you prepay for an appointment but it has to be canceled by me because of non communication on customers part, you will receive only a 50% refund. This falls in line with my cancelation policy.

**NONPAYMENT: IF you do not pay your appointment within 24 hrs, you will be subject to a $25 or higher late fee. If you do not pay within 30 days you are subject to collections or further legal action. Yes, we will take further actions. We are providing a service. Like any other company deserve to get paid for it. Additional charges at that point, may apply.

**CANCELATION POLICY: I understand when things come up. Believe me. But, I do ask if you are needing to cancel that you do your best to give me 48 hours notice. IF YOU NEED TO CANCEL AN APPOINTMENT, YOU MUST CONTACT US DURING BUSINESS HOURS. THE WEEKEND OR NIGHT BEFORE OR DAY OF IS CONSIDERED LAST MIN AND YOU WILL BE CHARGED HALF OF THE APPOINTMENT. IF WE SHOW UP TO YOUR HOME AND NO ONE ANSWERES, WE WILL GO TO OUR NEXT APPOINTMENT AND MAKE A SECOND ATTEMPT. IF WE MAKE THE SECOND ATTEMPT AND NO ONE ANSWERS AND WE CANNOT GET IN, YOU WILL BE CHARGED THE FULL APPOINTMENT. Please note: If your appointment is not confirmed, we will still come. UNLESS you reach and cancel your appointment, we will still plan on coming to your appointment. We do not cancel appointments if they aren't confirmed.

**MULTIPLE CANCELED APPOINTMENTS: IF you cancel two appointments in a row, you are taken off our schedule unless you have discussed things with me otherwise.

NOTE IF YOUR HOME HAS BUGS, FECES/URINE, MOLD, AND MICE/RATS, BLOOD, DIRTY DIAPERS, OR IS EXTREMELY FILTHY, I WILL GIVE YOU AN OPPORTUNITY TO CLEAN THAT UP AND I WILL RESCHEDULE. IF WE COME BACK AND IT IS STILL NOT CLEANED, YOU WILL BE CHARGED A CLEANING FEE OF $100 AND AN ADDITIONAL $100 FOR OUR SUPPLIES OR EQUIPMENT AND BE CHARGED AT OUR HOARDING RATE. WE CANNOT REUSE HAZARDOUS SUPPLIES AND THEY MUST BE THROWN AWAY. WE ARE HAPPY TO HELP AND EVERY SITUATION IS UNIQUE. BUT, I CANNOT RISK SPREADING ANYTHING TO OUR OTHER CLIENTS OR OUR OWN HOME. IF THAT WERE TO HAPPEN, WE WILL BILL YOU. (EX: BUGS).

**Lemony fresh, does have the right to refuse service. If it is based on situations above listed and also rude or inappropriate customers we will not return. There are absolutely no exceptions. Our staff and ourselves deserve to be treated with respect. we are hired to do a job, and will not be treated any less then an equal.